AUSTRALIAN DELIVERY
We ship with Australia Post, with standard delivery ( 3-10 days ) and express service ( 1-4 days ). We offer Australia wide flat rate shipping options based on the weight of your order and are calculated automatically when you finalise your purchase.
Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.
Your order can be tracked here.
NEW ZEALAND
We ship with Australia Post/NZ Post & offer standard shipping with tracking ( 6-12 bus. days ) and express service with tracking ( 3-7 bus. days ). We also offer Express courier service with DHL Express, which typically arrives within 2-4 business days.
We offer flat rate shipping options based on the weight of your order and are calculated automatically when you finalise your purchase.
Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.
Your order can be tracked using AusPost and NZ Post. or if sent express via DHL Express.
USA
We offer flat rate shipping options based on the weight of your order and are calculated automatically when you finalise your purchase. Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.
We offer standard tracked shipping with Australia Post/USPS, which typically arrives within 5-12 business days, depending upon the destination and customs processing.
We also offer Express courier service with DHL Express, which typically arrives within 2-6 business days, depending upon the destination and customs processing.
Please note- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Your order can be tracked using USPS or if sent express via DHL Express.
CANADA
Please note, standard delivery to Canada is currently on hold due to Canada Post strikes. But DHL Express courier can still be used.
We offer flat rate shipping options based on the weight of your order and are calculated automatically when you finalise your purchase. Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.
We offer Express courier service with DHL Express, which typically arrives within 2-6 business days, depending upon the destination and customs processing.
Please note- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Your order can be tracked here DHL Express.
EUROPE & THE UK
We offer flat rate shipping options based on the weight of your order and are calculated automatically when you finalise your purchase. Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.
Please note- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
We offer standard tracked shipping with Australia Post and your local carrier, which typically arrives within 7-15 business days, depending upon the destination and customs processing.
We also offer Express courier service with DHL Express, which typically arrives within 3-8 business days, depending upon the destination and customs processing.
Medium & large beds: Unfortunately we cannot offer flat rate international shipping at this stage. But if you would like to ask for a quote, please contact us at customer@nicedigs.com.au
Your order can be tracked here, or if sent express via DHL Express.
We have suspended shipping to Ukraine for the time being.
REST OF THE WORLD
Please note, there are delays impacting delivery in your area. Please read more about impacted areas here.
We offer flat rate shipping options based on the weight of your order and are calculated automatically when you finalise your purchase. Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.
We offer standard tracked shipping with Australia Post and your local carrier, which typically arrives within 5-15 business days, depending upon the destination and customs processing.
We also offer Express courier service with DHL Express, which typically arrives within 2-8 business days, depending upon the destination and customs processing.
Please note- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Medium & large beds: Unfortunately we cannot offer flat rate international shipping at this stage. But if you would like to ask for a quote, please contact us at customer@nicedigs.com.au
Your order can be tracked here, or if sent express via DHL Express.
We have suspended shipping to Russia and Israel for the time being.
RETURNS & EXCHANGE POLICY
We want you to love your Nice Digs purchase. If something isn’t quite right for you, you are welcome to return most items within 30 days of receiving your order - items returned outside of this period may not be accepted.
We have the following options available:
Full-priced items can be returned for an online credit (valid 3 years) or a full refund of the item(s), excluding shipping costs.
Items purchased during a sale or promotional can be returned for an online credit (valid for 3 years) to the value of the items returned at the time purchased, excluding any shipping costs.
Items marked as final sale or reduced to clear unfortunately cannot be returned, as all sales are final. Please shop mindfully with these products.
Please note, products must be returned unworn, unwashed, unused, in original condition with all original packaging and labels/tags attached. Refunds or online credits are not guaranteed and is subject to our review of the condition of the returned product.
If your product is eligible for return, you can can submit your return request
here.
You will be responsible for paying for your own shipping costs for returning your item. Unfortunately we cannot guarantee that we will receive your returned item, so we recommend using a trackable shipping service or purchasing shipping insurance.
Alternatively, if you live in Melbourne, please get in touch and we can arrange a time for you to drop off your return to our Ferntree Gully studio.
Please contact us at customercare@nicedigs.com.au if you have any questions.
RECEIVED A FAULTY OR INCORRECT ITEM?
Gah. we’re sorry. Send us an email at customercare@nicedigs.com.au
